March 2008 Archives
top 10 lessons learned in e-commerce
- THE E-COMMERCE BUSINESS IS BUILT ON REPEAT CUSTOMERS.
- WORD OF MOUTH REALLY WORKS ONLINE.
- DON'T COMPETE ON PRICE.
- MAKE SURE YOUR WEBSITE INVENTORY IS 100% ACCURATE.
- CENTRALLY LOCATE YOUR DISTRIBUTION.
- CUSTOMER SERVICE IS AN INVESTMENT, NOT AN EXPENSE.
- START SMALL AND STAY FOCUSED.
- DON'T BE SECRETIVE. DON'T WORRY ABOUT COMPETITORS.
- YOU NEED TO ACTIVELY MANAGE YOUR COMPANY CULTURE.
- BE WARY OF SO-CALLED EXPERTS
CONCLUSIONS
- Customer Service is of the utmost importance
Posted by Phil Burrows on Mar 08, 2008
I plan on posting my notes from the different sessions I attend here at SXSW. First up: Design is in the Details—Naz Hamid.
design checklist
01 EXPERIMENT
02 CHOICES
- choose simplicity and what makes sense
- complexity may be a (bad) sign
03 STAY CONSISTENT
- especially important when working on internal pages
04 COMPLETENESS
- don’t let the clients get hung up on the little details that should be completed
05 STEP IN, STEP OUT, STEP BACK: BALANCE
- taking breaks can help you be objective about your design
- do it, then forget it, then come back with fresh eyes
- take notes on what stood out when you looked at it the first time back
06 BE YOUR OWN CRITIC
- have sound explanations for your decisions
07 COMPLEXITY IN SIMPLICITY: LESS IS MORE
- don’t include what we don’t need
08 OBSESSION IS HEALTHY
- dedication to the design is essential
- take the time to focus on the little details
THOUGHTS, BREAKTHROUGHS & REVELATIONS
- make sure you’re pleased with what you’re presenting
Posted by Phil Burrows on Mar 08, 2008
Just a quick mention of something that’s going on at SXSW—
We’re having a Rails Happy Hour sponsored by Five Runs. Come on over and enjoy free drinks, food and seasoned conversation if you’re in Austin for SXSW (or any other reason).
Continue Reading…
Posted by Phil Burrows on Mar 07, 2008