top 10 lessons learned in e-commerce
- THE E-COMMERCE BUSINESS IS BUILT ON REPEAT CUSTOMERS.
- WORD OF MOUTH REALLY WORKS ONLINE.
- DON'T COMPETE ON PRICE.
- MAKE SURE YOUR WEBSITE INVENTORY IS 100% ACCURATE.
- CENTRALLY LOCATE YOUR DISTRIBUTION.
- CUSTOMER SERVICE IS AN INVESTMENT, NOT AN EXPENSE.
- START SMALL AND STAY FOCUSED.
- DON'T BE SECRETIVE. DON'T WORRY ABOUT COMPETITORS.
- YOU NEED TO ACTIVELY MANAGE YOUR COMPANY CULTURE.
- BE WARY OF SO-CALLED EXPERTS
CONCLUSIONS
- Customer Service is of the utmost importance
Posted by Phil Burrows on Mar 08, 2008
I plan on posting my notes from the different sessions I attend here at SXSW. First up: Design is in the Details—Naz Hamid.
design checklist
01 EXPERIMENT
02 CHOICES
- choose simplicity and what makes sense
- complexity may be a (bad) sign
03 STAY CONSISTENT
- especially important when working on internal pages
04 COMPLETENESS
- don’t let the clients get hung up on the little details that should be completed
05 STEP IN, STEP OUT, STEP BACK: BALANCE
- taking breaks can help you be objective about your design
- do it, then forget it, then come back with fresh eyes
- take notes on what stood out when you looked at it the first time back
06 BE YOUR OWN CRITIC
- have sound explanations for your decisions
07 COMPLEXITY IN SIMPLICITY: LESS IS MORE
- don’t include what we don’t need
08 OBSESSION IS HEALTHY
- dedication to the design is essential
- take the time to focus on the little details
THOUGHTS, BREAKTHROUGHS & REVELATIONS
- make sure you’re pleased with what you’re presenting
Posted by Phil Burrows on Mar 08, 2008
Continue Reading…
Posted by Phil Burrows on Mar 07, 2008